Return shipped items on approval only. Please email firstname.lastname@example.org and state reason for return. If your return is approved you will receive authorization and shipping instructions via email. Full refund or replacement will be made for items damaged during shipment. All other refunds at seller's discretion. Refunds will not be made on jewelry and clothing items that have been worn, or damaged due to mishandling. No refunds on face, bath, and body products.